Current:Home > ContactAT&T to offer customers a $5 credit after phone service outage. Here's how to get it. -Infinite Edge Learning
AT&T to offer customers a $5 credit after phone service outage. Here's how to get it.
View
Date:2025-04-13 18:41:54
AT&T said it will provide a $5 credit to customers who were "potentially impacted" by Thursday's widespread network outage, when tens of thousands of customers reported losing cellphone service for much of the day.
In a letter sent Sunday to AT&T employees, CEO John Stankey said the $5 credit is the cost of "essentially a full day of service."
The carrier apologized to customers for the disruption, which the company said was "due to the application and execution of an incorrect process used while working to expand our network, not a cyber attack."
The outage also created problems for people with service from rival carriers, as many were unable to reach people who use the AT&T network. Additionally, the issue snarled 911 service, with some municipalities saying residents with AT&T service were having problems reaching the number, while others warned residents not to call 911 simply to test whether their phones worked.
"We understand [the outage] may have impacted their ability to connect with family, friends, and others," AT&T said in its statement. "To help make it right, we're reaching out to potentially impacted customers and we're proactively applying a credit to their accounts."
Here's what to know.
How much is the AT&T outage credit?
AT&T is offering $5 per account for customers who may have been affected by the telecom's February 22 network outage.
Who qualifies for the outage credit?
Individuals and some small businesses who were impacted by the outage qualify for the $5 credit.
However, AT&T said AT&T Business, AT&T Prepaid and Cricket customers are ineligible for the credit.
Why aren't AT&T Business, Prepaid or Cricket customers eligible for the credit?
AT&T said it will provide options to its AT&T Business, Prepaid and Cricket customers, although it didn't specify what those options might be. "Our customers are valuable customers and we'll have options available to them if they were potentially impacted by the outage," an AT&T spokesperson told CBS MoneyWatch in an email.
AT&T said it is "working closely" with its AT&T Business customers to address their concerns.
"Prepaid customers will have options available to them if they were impacted," said Stankey in his letter to employees. He didn't disclose what options AT&T will offer those customers.
How do I get the $5 credit?
AT&T said it will automatically apply the $5 credit to your account, with the credit appearing within two billing cycles.
- In:
- Consumer News
- AT&T
Aimee Picchi is the associate managing editor for CBS MoneyWatch, where she covers business and personal finance. She previously worked at Bloomberg News and has written for national news outlets including USA Today and Consumer Reports.
TwitterveryGood! (18)
Related
- Why we love Bear Pond Books, a ski town bookstore with a French bulldog 'Staff Pup'
- A's, Giants fans band together with 'Sell the team' chant
- Iowa state senator arrested, charged with misdemeanor during annual bike ride
- Las Vegas Aces' Riquna Williams arrested on domestic battery, strangulation charges
- Spooky or not? Some Choa Chu Kang residents say community garden resembles cemetery
- Animal sedative 'tranq' worsening overdose crisis as it spreads across the country
- DOJ asks judge to order Abbott to start floating barrier removal
- Atiana De La Hoya Details Childhood Estrangement From Dad Oscar De La Hoya in Documentary
- Sarah J. Maas books explained: How to read 'ACOTAR,' 'Throne of Glass' in order.
- 5 wounded, 2 critically, in shopping center shooting
Ranking
- Opinion: Gianni Infantino, FIFA sell souls and 2034 World Cup for Saudi Arabia's billions
- Germantown, Tennessee, water restrictions drag on as supply contamination continues
- Meet the contenders: American athletes to watch ahead of the 2024 Summer Olympics
- African leaders arrive in Russia for summit with Putin, as Kremlin seeks allies in Ukraine war
- Sonya Massey's father decries possible release of former deputy charged with her death
- Tori Kelly's Husband André Murillo Gives Update on Her Health Scare
- Clean energy push in New Jersey, elsewhere met with warnings the government is coming for your stove
- Doctor's receptionist who stole more than $44,000 from unsuspecting patients arrested
Recommendation
At site of suspected mass killings, Syrians recall horrors, hope for answers
Mega Millions jackpot soars to over $1 billion after no winner declared in draw
3 Butler University soccer players file federal lawsuit alleging abuse by former trainer
Watch live: House panel holds public hearings on UFOs amid calls for military transparency
Most popular books of the week: See what topped USA TODAY's bestselling books list
The Ultimatum Season 2 First Look and Premiere Date Revealed
Michigan coach Jim Harbaugh shows again he can't get out of own way with latest misstep
More than 110 million Americans across 29 states on alert for dangerous heat